Delivery & payment
Delivery department working hours:
• delivery to BOUTIQUES - NO;
• delivery TO WORK: from 11.00 to 18.00;
• HOME delivery: from 11.00 to 21.00;
• pickup from the office MON-Sun from 09.30 to 20.30;
No more than 10 minutes are allowed to wait for the recipient, check and pay for the order.
Attention! If there is no possibility of parking (paid or free) during delivery, then delivery is carried out not to the door, but to the adaddress. The customer needs to go out to the delivery car or provide an opportunity to park the car. The courier is not looking for offices in business centers, but is waiting for securitairs.
On this page you will find information about the delivery of lollipops and the terms of delivery of our store. We offer a wide selection of lollipops of various flavors and shapes, which can be ordered with delivery directly to your door.
We deliver throughout the country and beyond, the delivery time and cost depend on your region and the chosen delivery method. We work with reliable delivery partners to ensure fast and safe delivery of your order.
You can choose the payment and delivery method that is convenient for you when placing an order on our website. We also offer the opportunity to track the status of your order and contact our specialists for any questions related to delivery.
We guarantee that all our lollipops will be packed with love and attention to preserve their freshness and quality during delivery. Upon receipt of your order, please check the integrity of the packaging and the conformity of the product to your order.
If you have any questions or problems with the delivery of lollipops, please contact our customer support team and we will try to resolve them as quickly as possible. Thank you for choosing our store and we hope that you will be satisfied with our candy delivery services.
Privacy Policy
At Lollipops by Helen (“Company,” “we,” “us,” or “our”), we respect your privacy and are committed to protecting your personal information. This privacy policy explains how we collect, use, and safeguard the information you provide through our website https://customlolli.com/ and when using our services across the United States.
1. Information We Collect
We may collect the following types of data:
Personal Information: Name, email address, phone number, shipping address — when you place an order or register on the website.
Financial Information: Payment card details processed through secure payment gateways.
Technical Data: IP address, device type, browser type — for improving the website experience and analyzing user behavior.
Cookies: Information collected via cookies to enhance user experience and personalization.
2. How We Use Information
The information we collect is used to:
Process and fulfill your orders.
Contact you about your order or provide promotional offers (with your consent).
Improve the functionality of our website and user experience.
Comply with legal requirements and protect against fraud.
3. Sharing Information with Third Parties
We may share your information with third parties in the following situations:
Processing payments via secure payment gateways.
Shipping orders through delivery services.
Complying with legal obligations or protecting our rights.
We do not sell your personal information to third parties.
4. California Consumer Privacy Act (CCPA) Rights
If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA):
Right to Access: You may request copies of your personal information that we have collected over the past 12 months.
Right to Deletion: You may request that we delete your personal information, except when it is necessary to fulfill an order or for other legal purposes.
Right to Opt-Out of Sale: We do not sell your personal information, but you may exercise your right to opt-out for added assurance.
To exercise any of these rights, please contact us via email at info@customlolli.com or WhatsApp at 347-884-5820.
5. Children’s Privacy (COPPA)
Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13, in compliance with the Children’s Online Privacy Protection Act (COPPA). If you believe your child has provided us with personal information without your consent, please contact us, and we will delete it.
6. Cookies and Tracking Technologies
We use cookies and similar technologies to collect data about your interaction with the site. This helps improve the website’s functionality and offer personalized content. You can configure your browser to block cookies, but this may limit some functionalities of the website.
How to Opt-Out of Cookies: You can adjust your browser settings to refuse cookies. Please note that some features of the website may not work properly if cookies are disabled.
7. Data Protection
We take reasonable measures to protect your information from unauthorized access, use, or disclosure by using technologies like data encryption and secure payment systems. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute data security.
8. Changes to This Privacy Policy
We may update this privacy policy at any time. Please review this page regularly for any changes. The changes take effect immediately upon posting the updated version on our website.
9. Contact Information
If you have any questions or concerns regarding our privacy policy, please contact us:
Email: info@customlolli.com
WhatsApp: 347-884-5820
Instagram: @lollipops_by_helen
